For clients
Everything you need to know before ordering your website and after delivery.
How the project works
Send a request on the website or write to us. Include your business name, city, and industry.
We create a demo website for your business. No payment until you approve the demo. Then 50% to start and 50% at launch.
Review the demo and send your revisions. We refine it until you approve.
No payment until you approve the demo. Then 50% to start and 50% at launch. Invoices are paid securely through Payoneer. We connect your website to Google Maps.
Domain
What is a domain, and do I need one?
A domain is your website's address, such as your-business.com. Customers use it to find your site. We help you choose and register a suitable domain.
Who owns the domain?
You do. The domain is registered in your name, and you can manage it yourself. We only help with registration and setup.
How much does a domain cost?
Domains are registered at cost, about $12/year, billed separately from your website. If you already have a domain, we can connect it.
Hosting
Is hosting included?
Yes. All plans include one year of hosting on a fast server with an SSL certificate (HTTPS).
What happens after one year?
We send a renewal reminder 30 days before expiration. Hosting renewal is $69/year. We keep your data for 90 days after expiration.
Can I move the website to my own hosting?
Yes. After full payment, you receive all website files and can use any hosting provider. You are free to move.
Timelines and revisions
How soon will my website be ready?
Your demo is ready within 24 hours after we receive your information. We agree on the final timeline with you, usually 2–5 days including revisions.
How many revisions can I request?
You get 14 days of free revisions after launch. This covers text, photos, and contact details. A full redesign is priced separately.
What if I do not like the demo?
You pay nothing. The demo is free, with no payment before the demo. If it is not a fit, just let us know and we will leave it there.
Payment
How and when do I pay?
No payment until you approve the demo. Then 50% to start and 50% at launch. Invoices are paid securely through Payoneer.
Can I get a refund?
If you do not like the demo, you pay nothing. If work has not started, you receive a 100% refund. No refunds are issued after acceptance and launch.
What do I pay for each year?
You renew the domain at cost, about $12/year, and hosting at $69/year. You pay for the website itself once.
Website handoff and ownership
Who owns the website after payment?
You own it in full. After payment, we transfer all rights and files. You can edit it, move it, or hire another developer.
Will I receive the website files?
Yes. After payment, you receive all HTML, CSS, images, and scripts. Everything you need to host the site anywhere.
What happens if you stop operating?
Your website uses standard hosting, and the domain is in your name. You have all the files. Another developer can maintain the site without depending on us.
Support after launch
Is any maintenance included?
Yes. You get 14 days of free support after launch for bug fixes, minor text revisions, and photo updates. After that, choose individual revisions from $29, a 5-hour package for $149, a 10-hour package for $269, or a subscription from $149 per month.
Can I edit the website myself?
The website is built with HTML/CSS. For simple updates, such as text or contact details, send us a request. If you need to edit everything yourself, we can discuss adding a CMS.
What if the website stops working?
We monitor the site throughout the hosting term. If technical issues come up, we fix them at no charge.
Technical questions
Will my website work on a phone?
Yes. All websites work on phones, tablets, and desktop computers.
Will my website appear in Google search?
We include basic SEO: proper structure, meta tags, and fast loading. Advanced SEO is available with the Standard plan and above.
Will you connect my website to Google Maps?
Yes. Google Maps setup is included in the Turnkey Lite and Turnkey Pro plans. It is available on request with other plans.
Still have questions? Write to us: [email protected] or send a request.